Data Deletion Instructions

Akashic Soft Private Limited (ASPL) & The Assign Product Ecosystem

Effective Date: August 5, 2026 Last Revised: August 5, 2026 Akashic Soft Private Limited
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1. Overview

Akashic Soft Private Limited (ASPL) is committed to protecting your privacy and providing transparency about how you can control your data. Under global privacy laws (DPDP Act 2023, GDPR, CCPA) and platform guidelines, you have the right to request the deletion of your personal and business data.

This page provides clear instructions on how to request data deletion for any data processed by the Assign Product Ecosystem, including data connected via third-party integrations like Meta Platforms (Facebook, Instagram, WhatsApp).

2. Meta (Facebook/Instagram) Data Deletion Mechanism

If you interact with an ASPL-powered Assign product via Facebook, Instagram, or WhatsApp and wish to delete your data or revoke app permissions, please follow these instructions:

Meta User Data Deletion Request & Callback Instructions

  1. Via Assign Dashboard: Log in to your AssignSales (CRM) or AssignTeams (Helpdesk) administrator account. Navigate to Settings > Omni Channel (Social Accounts). Under Meta Assets, click the Reload / Disconnect button to wipe synced social data, or unlink your connected page.
  2. Via Facebook/Meta Account: Navigate to your Facebook Profile > Settings & Privacy > Settings > Apps and Websites > Find Assign Sales / Akashic Soft > Click Remove and select Request Data Deletion.
  3. Via Direct Request to ASPL: Email your data deletion request directly to our Data Protection Officer at support@akashicsoft.com with the subject line "Meta Data Deletion Request" along with your phone number/Facebook User ID.

Processing Timeline: Data deletion requests are acknowledged within 48 hours and completed within 14 business days. A confirmation receipt with a tracking code is issued upon completion.

3. Direct Account & Data Deletion

If you are a customer or end-user of the Assign Ecosystem and wish to have all your personal and business data permanently deleted from our servers, you may submit a direct deletion request.

  • For active customers: You may delete your account and all associated data directly from your Assign product's Administrator Settings dashboard.
  • For inactive customers or end-users: Please email support@akashicsoft.com with the subject line "Account Data Deletion Request". Include your registered email address and company domain in the request.

Note: Deletion requests are processed in accordance with our data retention schedules. Backup archives are overwritten on a rolling basis.

4. Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and Digital Personal Data Protection Act 2023, the details of our designated Grievance Officer / Data Protection Officer (DPO) are provided below:

Data Protection & Grievance Officer

Company Entity: Akashic Soft Private Limited (ASPL)

Attention: Privacy & Legal Grievance Cell

Email: support@akashicsoft.com

Official Website: https://akashicsoft.com

Country: India

We aim to respond to all formal privacy complaints, access requests, or deletion notices within 48 hours of receipt.