Terms of Service

Master Services Agreement for Akashic Soft Private Limited (ASPL) & Assign Ecosystem

Effective Date: August 5, 2026 Version: 2.4 Akashic Soft Private Limited
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1. Acceptance of Terms

These Terms of Service (the "Agreement") constitute a legally binding agreement between you (whether individually or on behalf of an entity, "Customer" or "User") and Akashic Soft Private Limited ("ASPL", "Company", "We", "Us", or "Our"), regarding your access to and use of the website at akashicsoft.com, and all associated software platforms, APIs, mobile apps, and services under the Assign Ecosystem.

By creating an account, clicking "I Agree", or using any Assign SaaS application, you confirm that you have read, understood, and agree to be bound by all terms of this Agreement. If you do not agree, you must immediately cease accessing and using our services.

2. Description of Services

ASPL provides cloud-based SaaS customer engagement and sales automation tools under the Assign Ecosystem, including:

  • AssignSales (CRM): Cloud customer relationship management, sales pipeline, lead capturing, and deal tracking software.
  • AssignTeams (Helpdesk): Multi-channel support ticketing, customer query resolution, and knowledge base suite.
  • AssignChat: Real-time website live chat, widget integration, and social chat aggregation.
  • AssignHours: Marketing automation, automated drip campaigns, email/SMS scheduling, and lead scoring.
  • AssignVoice: Cloud telephony, auto-dialer, voice call logs, and virtual phone number integrations.

3. Account Registration & Security Responsibilities

To access Assign products, you must register for an administrative account. You agree to:

  • Provide accurate, current, and complete organization and contact information.
  • Maintain the strict confidentiality of your account login credentials, API keys, and secret tokens.
  • Promptly notify ASPL at support@akashicsoft.com upon discovering any security breach or unauthorized access to your account.
  • Accept full responsibility for all activities, messages, and API calls executed under your user account credentials.

4. Acceptable Use & Anti-Spam Policy

ASPL maintains zero tolerance for messaging abuse, spam, illegal telecommunications, or unauthorized data scraping.

Anti-Spam & Telephony Rules: You explicitly warrant that all contacts, phone numbers, and email addresses imported into AssignSales, AssignHours, AssignChat, or AssignVoice have given explicit consent (opt-in) to receive communications in accordance with applicable laws (e.g., TRAI DND regulations, TCPA, GDPR).

You agree NOT to use the Assign Ecosystem to:

  • Transmit unsolicited bulk emails, commercial SMS spam, or unauthorized broadcast WhatsApp messages.
  • Violate Meta Platform Terms, WhatsApp Business Messaging Policies, or carrier regulations.
  • Upload or distribute malware, phishing campaigns, deceptive content, or unlawful material.
  • Attempt to reverse-engineer, decompile, or copy any software component of the Assign platform.
  • Exceed rate limits or launch denial-of-service (DDoS) attacks against ASPL infrastructure.

5. Subscription, Billing & Renewals

Assign products are offered on recurring subscription terms (monthly or annual).

  • Payment Terms: All subscription fees are billed in advance and are non-refundable, except as explicitly mandated by applicable law or authorized in writing by ASPL.
  • Taxes: Fees are exclusive of applicable taxes (e.g., GST in India, VAT), which will be itemized on invoices as required by tax authorities.
  • Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date via account settings.
  • Overages & Telephony Usage: Usage-based charges (e.g., WhatsApp API message fees, SMS credits, Cloud Telephony dialer minutes) will be deducted from your prepaid wallet balance or billed monthly in arrears.

6. Intellectual Property Rights & Data Ownership

ASPL Platform Ownership: All intellectual property rights, software code, UI designs, trademarks, logos, documentation, and underlying algorithms of the Assign Ecosystem belong exclusively to Akashic Soft Private Limited.

Customer Data Ownership: Customer retains exclusive ownership of all data, leads, contacts, files, and customer support content uploaded into Assign products. Customer grants ASPL a limited, non-exclusive license solely to host, process, transmit, and display Customer Data to fulfill contracted services.

7. Third-Party Platform & Telephony Integrations

Assign products enable seamless integrations with third-party platforms and communication services (e.g., Meta Lead Ads, WhatsApp Cloud API, Meta Messenger, Google APIs, and third-party cloud telephony/VoIP carriers). Your usage of these third-party services is subject to their respective terms:

  • Meta Platform Terms & WhatsApp Business Policy: You must comply with Meta's developer and commerce policies when configuring WhatsApp Business or Meta Lead Ad integrations in Assign.
  • Third-Party Telephony Services: Voice calling capabilities within Assign products are delivered via integrations with external telephony carriers. ASPL does not operate as an independent telecommunications carrier; call connectivity and telephony compliance are subject to your carrier's terms and local telecom regulations.
  • Platform Availability: ASPL is not liable for service interruptions, API changes, or account suspensions caused by third-party platforms or carriers.

8. Service Level Agreement (SLA) & Uptime

ASPL strives to maintain a 99.9% uptime for cloud SaaS infrastructure, excluding scheduled maintenance windows. System status and scheduled maintenance notices are communicated via administrative dashboards and email notifications.

9. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law:

  • Liability Cap: ASPL's total cumulative liability arising out of or related to this Agreement shall not exceed the total fees paid by Customer to ASPL during the twelve (12) months preceding the incident giving rise to liability.
  • Consequential Damages Exclusion: In no event shall ASPL be liable for indirect, incidental, special, consequential, or punitive damages, or lost business profits.
  • Indemnification: Customer agrees to defend, indemnify, and hold harmless ASPL against claims, liabilities, or expenses arising from Customer's breach of acceptable use, anti-spam laws, or unauthorized third-party data processing.

10. Termination & Account Cancellation

Termination by Customer: You may cancel your subscription at any time via your account portal.

Termination by ASPL: ASPL reserves the right to suspend or terminate accounts immediately without prior notice if Customer breaches anti-spam rules, engages in fraudulent activity, or fails to pay subscription invoices when due.

Data Export Period: Upon account cancellation, Customer has thirty (30) days to export Customer Data. After 30 days, ASPL permanently purges account data from active databases.

11. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute, legal action, or proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

Legal Contact: For formal legal notices or queries regarding these Terms of Service, please contact support@akashicsoft.com.